Installing these updates can often times resolve issues you may be experiencing. Periodically, we release version updates for Family Tree Maker that fix various software bugs and issues. Please confirm your system is up-to-date and if necessary download and install any updates by following the instructions linked from Apple below. If OS X is not up to date, Family Tree Maker may not work properly.
Confirm Family Tree Maker is up to date.If you meet the system requirements and are still experiencing issues with Family Tree Maker not loading or crashing, please see the different sections listed below for more troubleshooting options. Instructions for uninstalling Family Tree Maker can be found click here. Many of the steps listed below will recommend uninstalling Family Tree Maker.You can check your OS X version and processor type by following the instructions found here. Ensure that your system meets the requirements for Family Tree Maker 2017 ( click here).If possible we recommend creating a backup of your file before continuing in with any of these processes.If you are having problems with Family Tree Maker not loading or crashing, please see the articles and steps outlined below to help resolve this issue.
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